Terms and Conditions

Supplier Identification

The goods subject to these general conditions are offered for sale by the company:

Milan (MI), in Via G. B. Pergolesi 2, P. IVA No. 11747140967

hereinafter referred to as "Supplier";

1. Definitions

1.1. The term "On-line Sales Contract" means the contract drawn up between the Supplier and the Purchaser in the field of a business-to-consumer sales system, through teleinformatics devices, organized by the Supplier.

1.2. The term "Purchaser" means the consumer, natural person or legal entity that makes the purchase, referred to in this contract, for purposes that have no reference to any commercial or professional activity carried out. In the event that the Purchaser is a legal person (e.g. a company, retailer, etc.) acting for purposes related to its commercial activity, it is hereby established that the right of renunciation is totally denied, in accordance with clause 11 below.

1.3. The term "Supplier" is understood to mean the entity that offers for sale its material goods, described and presented on the Site.

2. Subject of the contract

2.1. With the present contract, the Supplier offers and the Buyer buys at a distance through telematic instruments the material goods indicated and offered for sale on the sitewww.bbdesign.store;

2.2. The products illustrated on the website ofBB DESIGN S.R.L. UNIPERSONALE are illustrated under the heading PRODUCTS, which in turn is divided into categories and subcategories

2.3. By placing an order on the Supplier's website, the Purchaser affirms that he/she has read and accepted all the conditions of sale, payment and all other contractual conditions set out during the purchasing process;

2.4. Buyer is not entitled to any compensation (damages or indemnity), nor any contractual or extra-contractual liability for damages caused by the non-approval, even if limited, of an order.

2.5. the Purchaser may purchase the products offered for sale by the Supplier on the site at the time the order is sent and viewable at the address, as described in the relevant information sheets.

3. Contract stipulation procedures

3.the contract between the Supplier and the Purchasershall be concluded solely via the Internet. Proceeding in accordance with the procedures outlined above, the Purchaser will formalize the proposal for the purchase of the goods offered on the Supplier's website.

4. Conclusion and effectiveness of the contract

4.1. The purchase contract is concluded by the proper completion of the application form and the consent to purchase communicated through the accession sent online atBB DESIGN S.R.L. UNIPERSONALE. or on the sitewww.bbdesign.store and subsequent sending of the form itself, always after viewing a web page summary of the order, printable, which contains the details of the ordering party and the order, the price of the product / s purchased, the shipping costs and any additional charges, the terms and conditions of payment, the address where the goods will be delivered, the timing of delivery and the existence of the right of withdrawal.

4.2. When the Supplier receives the order from the Purchaser, he will send a confirmation e-mail or display a printable web page confirming and summarizing the order, in which it is important that the data mentioned in the previous point are also reported.

4.3. The contract is not considered concluded and effective between the parts in defect of how much above indicated.

5. Payment and refund methods

5.1. Payment by the Purchaser may only be made by one of the methods indicated on the Supplier's web page, respectively: Visa, MasterCard and Diners credit cards; paypal on request.

5.2. Refunds to the Purchaser will be credited by one of the methods proposed by the Supplier and chosen by the Purchaser, promptly and, in the case of the exercise of the right of withdrawal, as governed by clause 11 and following of this contract, within 30 (thirty) days from the date on which the Supplier became aware of the withdrawal itself.

5.3. The information relating to the payments will take place on a special secure line of the Supplier in accordance with the provisions of the regulations on the protection of personal data.

6. Time and mode of delivery

6.1. The Supplier undertakes to deliver the products chosen and ordered, in the manner chosen by the Purchaser or indicated on the site ofBB DESIGN S.R.L. UNIPERSONALE, at the time of offering the goods.

6.2. The Supplier will promptly deliver the purchased products by express courier.

6.3. In the event that in the same order there are items available in stock and ready for delivery together with items to be ordered, the order will be delivered at once, then the arrival of the items not immediately available. The Supplier reserves the right to execute orders even partially.

6.4. Direct and/or indirect damages for delayed delivery can only be charged to the Supplier if the delayed delivery is attributable to force majeure or unforeseeable circumstances.

6.5. In the case in which they came carried out multiple purchases, in the same moment (from more customers), the Supplier reserves the possibility, once received the order, to verify the availability of the good and, in lack of this last one, to communicate timely the not acceptance of the sent order.

6.6. In the event that the courier was unable to make delivery due to the absence of the recipient, or because the structure of destiny is closed, will be made a new attempt to deliver. In all other cases (shipment refused, customer transferred, wrong address or inability to contact the customer to request the withdrawal of the shipment) or if even the second delivery attempt is unsuccessful due to the fault of the recipient, the product will be returned to the Supplier, at the expense of the recipient or the buyer who will be given a voucher for the money paid in advance for the purchase of the good minus the shipping costs.

6.7. At the time of delivery of the goods, the Purchaser must check that the packaging is intact, undamaged or altered. It 's advisable that the consumer affix (or verify is inserted at the terminal) the words "ACCEPTANCE WITH RESERVE FOR UNDELIVERED PACKAGE" on the proof of delivery of the courier in order to allowBB DESIGN S.R.L. UNIPERSONALE to ascertain possible responsibility of the carrier in case of external damage and manifest on the package delivered.

6.8.BB DESIGN S.R.L. UNIPERSONALE asks that any problems regarding damage to products received within 2 (two) days of delivery are reported, contacting customer service promptly, which will open a file of damage, theft or anomaly necessary to ascertain any responsibility of the carrier and verify the presence, the extent of damage to the physical integrity of the products caused by transport, all this must be documented with a digital image, to be attached to the communication addressed to the Customer Service of the Supplier. Without prejudice to the Legal Warranty referred to in art. 132 co. 2 C.d.C. in the head of the consumer.

6.9. The methods, times and costs of shipment are indicated and highlighted on the website of the Supplier.

7. Pricing

7.1. The sales prices of the products displayed and indicated on the website ofBB DESIGN S.R.L. UNIPERSONALE, are expressed in euro and are offered to the public pursuant to art. 1336 c.c.

7.2. The sale prices are inclusive of VAT and any other tax. Shipping costs and any additional charges are indicated in the purchase procedure before the confirmation of the order by the buyer and contained in the web page summary of the order placed.

7.3. The prices indicated in correspondence of each of the goods offered to the public are valid until the date indicated, for each product and unless exhaustion of stocks, on the siteBB DESIGN S.R.L. UNIPERSONALE

8. Product Availability

8.the Supplier will ensure that orders are prepared and sent without delay.

8.2. In the event that an order should exceed the existing quantity in the warehouse, the Supplier will inform the Purchaser by e-mail if the good is no longer available or what the waiting time is to obtain the chosen good, asking if he intends to confirm the order or not.

9. Limitations of liability

9.1. The Supplier will not be liable for any inconvenience caused by force majeure and accidental events and for any failure to fulfil the order within the time stipulated in the contract.

9.2. The Supplier will not be liable for damages, losses and costs incurred by the Purchaser as a result of the non-performance of the contract for reasons not attributable to him.

9.3. The Supplier does not assume any responsibility for the possible incorrect and illicit use by third parties of credit cards, cheques and other means of payment, when paying for the products purchased, if he proves that he has taken all possible precautions based on the best experience of the moment and on regular diligence.

10. Buyer's Obligations

10.1. The Buyer undertakes to pay the price of the goods purchased in the time and manner indicated in the contract.

10.2. The Buyer undertakes to print and keep the contract once the on-line purchasing procedure has been completed.

10.3. The information contained in this contract has already been viewed and accepted by the Buyer, as this step is made compulsory prior to confirmation of purchase.

11. Right of withdrawal and Returns

11.1. The Purchaser will not be able to exercise the right of withdrawal, in accordance with art. 55 of the Consumer Code, in the following cases

  • for the supply of all goods made to measure and personalized;
  • for the supply of goods that by their nature can not be returned, which are likely to deteriorate or perish rapidly;

The Right of Withdrawal is not allowed to legal and natural persons acting for personal business purposes.

11.2. To exercise this right, the Purchaser shall simply send the Supplier a communication within 14 working days from the date of receipt of the products chosen. This notice shall be sent by e-mail to the PEC address: bbdesignsrl@pec.it

Once the Supplier will receive the withdrawal notice, the customer service will provide to communicate to the Purchaser a notice of receipt and the instructions to proceed with the return of the goods whose costs will be charged to the Supplier.

11.3. The right of withdrawal, if granted, is subject to the following conditions:

  • the right does not apply on customized products ;
  • the right applies to the purchased goods in their entirety, as the right of withdrawal can not be exercised on part of the product purchased;
  • the purchased product must be intact and returned in its original packaging, complete in all its parts, with packaging and documentation accessories;
  • the Supplier is not responsible for damage, theft or loss of goods returned by uninsured shipments;
  • as soon as it arrives in the warehouse, the product will be carefully analyzed to assess any damage or tampering not caused by transport. If the packaging and/or the original packaging are ruined, the Supplier will deduct from the refund due a percentage when the returned product has been too tried.
  • With the exception of possible restoration costs due to ascertained damage to the original packaging, the Supplier will refund the customer the full amount paid within 14 days.

11.4. The right of withdrawal lapses due to lack of integrity of the asset (package and / or its contents), in cases where the Supplier ascertains

  • the lack of the external and/or internal packaging
  • the lack of integral elements of the product
  • the lack of the label no longer attached to the product;
  • the damaging of the good for ulterior motives to those tied to the transport.

If the right to recess should lapse, the Supplier will return the purchased goods to the sender, charging the Purchaser with the shipping costs.

11.5. The articles must reach the Supplier undamaged and intact in their original packaging. In no case will be accepted unauthorized returns or in makeshift packaging, in addition, will be authorized and accepted returns on products that tend to deteriorate.

11.6. The procedure for replacing a product or one of its components may be activated only with the occurrence of one of the following assumptions (except as provided in case of lack of conformity by art. 128 et seq. Consumer Code):

  • A product other than the one selected by the Purchaser was mistakenly shipped by the Supplier and, therefore, not present in his order. If this error occurs, the Purchaser is required not to open the package and report the error toBB DESIGN S.R.L. UNIPERSONALE;
  • the purchased product does not work from the first use;
  • in any of the above cases, the shipping costs will be totally charged to the Supplier and the return shipment will be made by express courier.

11.7. In the event that the Purchaser makes use of the right of withdrawal or activates the request for replacement of an item, before organizing the return shipment, the Purchaser is obliged to contact the Supplier's Customer Service by e-mail. In any case it is necessary to prepare the following documents and data

  • original invoice (order number, invoice number, customer code number);
  • in case of partial withdrawal, in addition to the purchase invoice, the identification code of the article;
  • specify, in particular, if you prefer to obtain a refund of the total amount or a replacement of the article.

11.8. In case of Recess:

  • The product must be returned to the courier, in the original packaging;
  • the product must not have been used;
  • the label must still be attached to the product;
  • in case you made a return of more items, the shipment of return must be made in a single solution.

If all the required conditions are met, the customer will be given the opportunity to choose between the exchange of the item or refund the item purchased using the same means of payment used for the purchase within 14 days.

12. Warranty

12.the products sold by the Supplier, are accompanied by the official guarantee of the producer and by the legal guarantee of the seller provided for by art. 128 and ss. of the Consumer Code. In any case, the warranty applies to products that have aesthetic defects and / or malfunctions not detectable at the time of purchase, provided that the same is used correctly and with due care.

12.2. To take advantage of the guarantee, the Buyer must keep the invoice received in electronic format and if possible attach the photographic documentation of the product.

12.3. The presumption of lack of conformity is equal to 24 days.

13. Causes of termination

13.1. The obligations referred to in point 10.1 are essential, so that by express agreement, the non-fulfilment of only one of the aforementioned obligations, where not determined by fortuitous events or force majeure, will lead to the legal termination of the contract pursuant to art. 1456 of the Italian Civil Code, without the need for a judicial ruling.

14. How to archive the contract

14.pursuant to art. 12 of Legislative Decree 70/2003, the Supplier informs the Purchaser that every order sent is stored in digital/paper form on the server/at the premises of the Supplier himself, according to criteria of confidentiality and security.

15. Applicable law and dispute resolution

15.1. This contract is governed by Italian law. In accordance with art. 52 of the Consumer Code, the consumer acknowledges having received all the information necessary for the valid conclusion of this distance contract. Pursuant to art. 1341 c.c., the purchaser declares to expressly approve articles 4,6,9,10,11,12,13,15 of the contract herein.